Cancellation Policy

Full Refund Period

We offer a 7-day money-back guarantee from the date of purchase. During this period:

• You may cancel any service for a full 100% refund
• No questions asked - we respect your decision
• Refunds processed within 5-7 business days
• Original payment method will be credited

Important: The 7-day guarantee applies from the date of purchase, regardless of whether work has begun on your project.

Prorated Refunds

After the 7-day period, cancellations are subject to prorated refunds based on work completed:

• Refund amount = Total fee - (Value of work completed)
• Work completion is calculated based on service milestones
• We provide detailed breakdown of completed work
• Minimum 30% administrative fee may apply

Service Milestones

Our publishing process includes these key milestones:

• Manuscript assessment and review (20%)
• Editing and proofreading (30%)
• Cover design and interior formatting (25%)
• ISBN assignment and setup (15%)
• Distribution setup (10%)

Services Not Eligible for Refund

The following services are non-refundable once work has commenced:

• ISBN assignment and registration fees
• Copyright registration services
• Printed author copies already produced
• Third-party distribution fees already paid
• Rush service fees

Situations Where Refunds May Not Apply

Refunds may not be granted in these circumstances:

• Content violates our terms of service
• Author fails to provide required materials
• Project is abandoned by the author
• Services have been fully completed
• Book has already been published and distributed

Note: Once your book has been published and distributed to retailers, cancellation and removal from distribution may not be possible, and refunds cannot be provided for completed publishing services.

Cancellation Methods

To cancel your services, please use one of the following methods:

• Email: Send cancellation request to cancellations@ProfoundPublishers.com
• Phone: Call our support team at +1 (561) 810-3364
• Dashboard: Submit cancellation through your account dashboard
• Written Request: Mail to our corporate address

Required Information

Please include the following in your cancellation request:

• Full name and account email
• Order number or project reference
• Reason for cancellation (optional)
• Preferred contact method for follow-up

Processing Time: Cancellation requests are processed within 2 business days. Refunds are issued within 5-10 business days depending on your payment method.

Medical Emergencies

We understand that life happens. In cases of documented medical emergencies:

• Extended cancellation period may be granted
• Additional refund considerations available
• Project pause option instead of cancellation
• Case-by-case evaluation with documentation

Service Quality Issues

If you're dissatisfied with our service quality:

• We'll work to resolve the issue first
• Full refund considered for unresolved quality issues
• Escalation process available for dispute resolution
• Quality assurance team review